Excellent Service

High performance modular SS304 plated columns and accessories.

Excellent Service

Postby flamehawk » Sat Feb 15, 2014 7:10 pm

Gents,
I purchased a few things through 5SD. The service was excellent and prompt. Goods arrived a few days later and thats all anyone could ask :D

It does not get better than that.

Cheers
Ian
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50k Keg
2400w element

Re: Excellent Service

Postby MacStill » Sat Feb 15, 2014 7:28 pm

Thanks for the feedback flame hawk, I'm glad we could help you.

cheers :handgestures-thumbupleft:
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Re: Excellent Service

Postby Konzo » Sat Feb 15, 2014 8:49 pm

I recently purchase a number of items and would have to agree.

Thanks Mac
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Re: Excellent Service

Postby 1 2many » Tue Feb 25, 2014 5:05 pm

I have been ordering from 5Star not far off a Year and on a regular basis, there is no where else i will buy still parts, Service is impeccable and they cater to what you want , You wont find this quality anywhere else and they are packaged in a way that takes forever to open :)) so you know it won't get damaged. Cheers 5Star :D :handgestures-thumbupleft:
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Re: Excellent Service

Postby tipsy » Wed Feb 26, 2014 8:28 am

1 2many wrote:they are packaged in a way that takes forever to open


Yeah Mac would have to be a gun at Tetris. :D
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Re: Excellent Service

Postby crow » Wed Feb 26, 2014 8:42 am

Yes would have to agree, everything I have got from Mac was excellently packed with no chance of damage :handgestures-thumbupleft:
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Re: Excellent Service

Postby djfrestyla » Mon Aug 11, 2014 5:11 pm

Got my 4" borosilicate cylinders in the mail today.
Packed like they were going to be air dropped from 40,000 ft.
I would like to thank Mac & Mrs Mac, for the best service, strongest packing, and for their attention to detail.
You guys rule!.
For anybody that is looking at buying a complete still, or bits n pieces, 5 Star Distilling is the way to go.
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Re: Excellent Service

Postby MacStill » Mon Aug 11, 2014 9:23 pm

Thanks for the feedback DJFS, it is appreciated.... :handgestures-thumbupleft:

There's only about 20 of this pyrex tubes left, there's a fair few of these things being built at the moment.
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Re: Excellent Service

Postby Petulance » Fri Aug 15, 2014 2:01 pm

Listen folks,

Five Star are the best. No, don't suggest otherwise.

If there's a delivery problem (and I haven't had one) they'll tell you. What other supplier would do that?

They sell the best, and their service is the best.

I know they expect to make a bit in their business, but for my money... the service, courtesy and generosity of Mr and Mrs Mac (yeah, I know they are pseudonyms) just can't be beaten.

Ordered a couple of 2400 watt elements ... got them in 2 days ... with a little extra.

Don't muck about with other suppliers. Get the best from the best.

Five Star rules. (shit, I sound young again... imagine that!)

Peter T

p.s. I think they own shares in a bubble wrap company. Those two elements were packed so well an elephant could stand on them without inflicting damage!
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Re: Excellent Service

Postby MacStill » Fri Aug 15, 2014 2:15 pm

Thanks a lot mate, we always try to reward our loyal customers in some small way & figure for the cost of a couple of seals it's our way of saying thank you :D
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Re: Excellent Service

Postby tipsy » Sat Aug 16, 2014 11:50 am

Petulance wrote:Five Star are the best. No, don't suggest otherwise.


We didn't :teasing-neener:

Wholeheartedly agree :handgestures-thumbupleft:
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Re: Excellent Service

Postby MacStill » Sun Aug 17, 2014 5:56 pm

just so everyone knows re super fast postage.

If your order goes through the store before 5.30 pm western time (east coast 7.30pm) it'll generally be posted out the next day, but when we have to do up invoices etc manually and you pay by bank transfer it can take up to 48hrs for funds to clear, so it can take a little longer this way especially if it's the latter half of the week.

As always we're looking for better ways of speeding some things up and we're now looking into a new Paypal service that will allow credit card transactions over the phone if you trust us enough to give us those details, this will also allow credit card payments for local pick up as it's a card reader as well.

Once we (if we) get this all in place we're looking at also providing a walk in service for our local customers, but this may be limited to weekends & 1 weekday to start with just to see if it's going to be worth opening a real street side store.

Cheers.
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Re: Excellent Service

Postby MoonshineMatt » Fri Feb 27, 2015 9:52 pm

It was great to meet you and Mrs Mac yesterday. Thanks for the advice on my build mate! You guys deserve to do very well :handgestures-thumbupleft:
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Re: Excellent Service

Postby tipsy » Mon Sep 07, 2015 8:59 am

My wife picked up another package from the PO Saturday morning.
Thanks again to Mac and Sue for exceptional service. :handgestures-thumbupleft:
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Re: Excellent Service

Postby WalterWhite » Mon Sep 07, 2015 9:03 am

I will be buying copper mesh and dominoes in a couple weeks. Look forward to experiencing the same quality service :handgestures-thumbupleft:
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Re: Excellent Service

Postby Cheersbigears » Wed Jan 04, 2017 12:07 pm

Hi
Yes this is an old post but should have a few more people saying thanks to the Macs. Great service over the past few months even with me changing a few things on my orders. Can not beat the gear from there yes any parts or upgrades Five Star is the place. From the time of pricing and ordering a pot and now almost have a neutralizer in a few months. Always excellent service and add vice. Not to mention the price is very good value for the great gear you get and very fast to send out the stuff as well.

CHEERS TO YOU BOTH :obscene-drinkingchug: :obscene-drinkingchug:
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Re: Excellent Service

Postby prawnz » Wed Jan 04, 2017 7:07 pm

Hmmm , Ive emailed them a couple of times for no response . Clearly I must have the email address wrong .
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Re: Excellent Service

Postby rumdidlydum » Wed Jan 04, 2017 9:22 pm

prawnz wrote:Hmmm , Ive emailed them a couple of times for no response . Clearly I must have the email address wrong .


Did you email throught the 5star webpage?
I'm sure you will recive a reply once Sue gets to your email. ;-)
Also it is xmas holidays still for most.
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Re: Excellent Service

Postby prawnz » Wed Jan 04, 2017 10:32 pm

Yeh did it thru the forum header , but really no biggy , Christmas hols and all .
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