5 Star Service

High performance modular SS304 plated columns and accessories.

5 Star Service

Postby TasSpirits » Wed Dec 09, 2015 10:20 pm

I would like to thank Mr & Mrs Mac for the awesome service that I have received from day 1. I bought the boiler and 4" pot from a reseller, who I will not name. :angry-banghead: What a Fucken Nightmare, got a boiler and condenser I couldnt use after being assured everything would fit and work. After some very frustrating phone calls got some of the missing parts sent ie. the element, go figure. Got onto the Macs, problems solved asap, since then as I have upgraded and added bits and pieces the service has been second to none. You guys rock, customer service like no other, it is a pleasure doing business with someone who actually cares. Hope you guys have a awesome X mas and a great new year.

^:)^ :handgestures-thumbupleft:
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Re: 5 Star Service

Postby Mrs Mac » Thu Dec 10, 2015 12:35 am

Hi TasSpirits,

Thank you for your kind words and on going support it is most appreciated, glad we could help your with your build :handgestures-thumbupleft:


:occasion-xmas:
All the best for the New Year.

Mrs Mac @};-
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Re: 5 Star Service

Postby EziTasting » Wed Feb 24, 2016 10:50 am

Hi all,
Just wanted to echo this post! Called Monday midday ordered a 2" ferrule and another heating element express (because I needed it on that Monday :violence-smack: and forgot to order it).

Stuff arrived Tuesday after lunch! Bloody awesome! Don't get that often...

Well done, love your work!
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Re: 5 Star Service

Postby 1 2many » Wed Feb 24, 2016 6:58 pm

:text-+1: My experience was the same. :music-deathmetal:
Great communication service packaging (thanks to the bubble wrap queen) and finally prompt delivery from the other side of the country.

It is 5Star.... :clap:
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Re: 5 Star Service

Postby Taz » Wed Feb 24, 2016 9:03 pm

:text-+1: :romance-kisscheek: :handgestures-thumbupleft:
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Re: 5 Star Service

Postby Peregian » Fri Feb 26, 2016 3:13 pm

That bubble wrap comes in handy, early this week I received a boiler adapter via express post from 5 Star and our parcel post guy has a habit of chucking parcels over the gate on to the concrete drive.
True to form from inside the house I hear a metallic clonk and find the adapter undamaged thanks to the bubble wrap.

Thanks for the prompt service and the bubble wrap.
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Re: 5 Star Service

Postby EziTasting » Fri Mar 18, 2016 3:56 pm

2 out of 2!


Yesterday I order over the phone, tri-clamps, seals and viewing glass x 3 each and 2 x alcohol meters, just after lunch (sometime after 13:00) and today its at my house! OK, I paid for express post but that is beyond awesome!

I am a Delivery Manager and I pride myself on our customer service, but we look like amateurs compared to this!

Kudos, Mr & Mrs Mac.
Last edited by rumdidlydum on Fri Mar 18, 2016 5:14 pm, edited 1 time in total.
Reason: fixed typo
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Re: 5 Star Service

Postby WTDist » Fri Mar 18, 2016 4:04 pm

EziTasting wrote: 2 x alcohol meters,.

:think:
They got them?
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Re: 5 Star Service

Postby EziTasting » Fri Mar 18, 2016 4:06 pm

WTDist wrote:
EziTasting wrote: 2 x alcohol meters,.

:think:
They got them?


Yessum!

I did forget to order packing for the pot still... but ill just wait until the day before I need it ... :laughing-rolling:
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Re: 5 Star Service

Postby Peregian » Fri Mar 18, 2016 5:56 pm

Another super fast delivery, all the way across the country to the Sunshine Coast, online order on Wednesday and delivered Friday just after lunch.

Many thanks for the super service.
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Re: 5 Star Service

Postby WTDist » Fri Mar 18, 2016 6:54 pm

Yes here in qld order on a wed and a fri we get it :handgestures-thumbupleft:

what else does FSD sell that the web store doesn't show :think:
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Re: 5 Star Service

Postby caspian » Fri Mar 18, 2016 9:05 pm

wish they would answer my PMs and web site inquiries about free standing parrots.
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Re: 5 Star Service

Postby rumdidlydum » Fri Mar 18, 2016 10:54 pm

caspian wrote:wish they would answer my PMs and web site inquiries about free standing parrots.

MacStill wrote:Contacting 5 Star Distilling for enquiries couldn't be easier, all anyone needs to do is visit the FSD Store & hit the contact button, type your enquiry & submit.

The Private Message system of the forum is "not" to be used for 5 Star Distilling enquiries please, only use the PM system for admin/forum related matters

Text messages - I simply do not have the ability to do business, answer questions or give support via text message.

By following the above you are helping me keep things fairly simple, which in turn is helping you have a better more efficient & positive FSD experience.

Regards,

Mac.
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Re: 5 Star Service

Postby EziTasting » Sat Mar 19, 2016 12:07 am

Beside that, the phone works amazingly well!
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Re: 5 Star Service

Postby WTDist » Sat Mar 19, 2016 8:00 am

EziTasting wrote:Beside that, the phone works amazingly well!

:laughing-rolling:

Yes if you cant contact them on the email ring em. Maybe just ring first so there is no delay in information you want :handgestures-thumbupleft:
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Re: 5 Star Service

Postby caspian » Sat Mar 19, 2016 1:49 pm

rumdidlydum wrote:Contacting 5 Star Distilling for enquiries couldn't be easier, all anyone needs to do is visit the FSD Store & hit the contact button, type your enquiry & submit.


did that. no reply.

EziTasting wrote:Beside that, the phone works amazingly well!


and why does the online contact method not? especially when I've been on night shift this week, no worries I'll call at 3am their time. :handgestures-thumbupleft:
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Re: 5 Star Service

Postby Mrs Mac » Sat Mar 19, 2016 2:01 pm

Hi Caspian,

I must apologise for the delay in replying to you, the Spam filter on my email has been blocking a few inquiries lately. With Easter coming up we have also been extremely busy trying to make sure everyone has their orders before we go on Holiday.

I did see your PM to me on Thursday and have now replied to it.

Once again apologies for the delay.



Mrs Mac
@};-
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