by MacStill » Sun Jan 20, 2013 4:20 pm
An introduction:
As most of you know mrs Mac & myself have been working on making available "limited" numbers of fully modular SS columns, these rigs are based on my very own copper modular still that I designed in February of 2012
After spending a lot of money with a still parts supplier and being disappointed due to finding the products to be of an unsatisfactory standard, we decided, seeing we already had contacts in the sanitary supplies industry, to go about sourcing products of the highest quality we could supply to the Australian market & members of this forum.
We wanted a product that was first class (five star) and did not seek to supply budget level components, we have other offerings to cater for that, however, these components & stills are aimed at people who are fussy and only desire the highest standards and quality that other suppliers can not provide.
The cost of these rigs in comparison to other suppliers is expensive sure, we don't deny that, but we also believe after using their products they fall a long way short of the quality offered with these rigs, parts & components. Our buy price for these units is considerably more than the retail price of other similar units, this is only due to the high standard the manufacturer must provide due to them being an ISO 9001 Certified Manufacturer.
The Company that manufactures our components is based in Taiwan and is not in any way like the sweat shop industry known so well on mainland China, we will never deny that we are importing this gear, and we will never claim they were or are made in Australia. What we will claim is that we are a small Aussie enterprise that imports these rigs for Aussies, we will also state that our profit margins in no way compensate for the amount of work that has gone into organising these components for importation.
All our custom copper fittings and components for these rigs are sourced locally here in Western Australia, this way we can assure that "our" copper is new stock and made to Australian Standards, we simply are not comfortable with copper imported from China as it is known to be of dubious quality & the fact there has been issues in this regard for quite some time.
Our Aim:
Simply to provide the best quality products, service and after sales service we are capable of providing, expanding our range as time and income allows, and just making sure our customers are happy.
Ongoing things to address:
We realise many people are not sure about things being said by another supplier on the Internet forums, and the nasty nature of which they portray things with vicious lies and rumours, we are not going to try and compete with those at their level and promise to try and simply be "better than that"
We are not in the business of taking anyone's business, we believe that we are only a small entity in the big scheme of things, and that our business is merely an extension of a hobby we enjoy and would like to try and earn a "decent" living from importing and supplying sanitary grade products, as well as building high quality gear.
We need to discuss warranty situations with our supplier that we can pass on to our customers.
There's a lot more not worth mentioning at this time, however we will be keeping everyone updated as we progress.
Cheers.